Frequently Asked Questions

Everything you need to know about shopping with SUNROOM.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking number so you can follow your package's journey to your doorstep.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that 'Final Sale' items are not eligible for return or exchange.

Do you ship internationally?

Yes, SUNROOM ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.

How do I know which size to choose?

Each product page includes a detailed size guide. Since we curate pieces from various designers, we also provide specific 'Fit Notes' to let you know if an item runs true to size, small, or oversized.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay for interest-free installments.

Are your products sustainably sourced?

SUNROOM is committed to conscious fashion. We prioritize partnerships with designers who utilize ethical manufacturing processes, organic materials, and fair labor practices.